---
title: "Watch WebRTC Live #77: Low Code for Customer Engagement with Vonage AI Studio – WebRTC.ventures"
description: For our 77th episode of WebRTC Live, Arin was joined by Vonage Developer Advocate Diana Pham to explore using the low-code Vonage AI Studio for customer engagement applications, the pros and cons of low code/no code, conversational AI models, and more.
image: https://blog.webrtc.ventures/hubfs/Imported_Blog_Media/WebRTC-Live-77-1.png
---

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 Mar 15, 2023 12:00:00 AM

# Watch WebRTC Live #77: Low Code for Customer Engagement with Vonage AI Studio

![Picture of Jen Oppenheimer](https://blog.webrtc.ventures/hs-fs/hubfs/Our-Team-Jen.jpg?width=50&name=Our-Team-Jen.jpg) [Jen Oppenheimer](https://blog.webrtc.ventures/author/jen-oppenheimer)

Share: [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.webrtc.ventures/2023/03/watch-webrtc-live-77-low-code-for-customer-engagement-with-vonage-ai-studio) [X Twitter icon](https://twitter.com/intent/tweet?url=https://blog.webrtc.ventures/2023/03/watch-webrtc-live-77-low-code-for-customer-engagement-with-vonage-ai-studio) [envelope icon](mailto:?body=https://blog.webrtc.ventures/2023/03/watch-webrtc-live-77-low-code-for-customer-engagement-with-vonage-ai-studio)

On March 15, 2023 Arin welcomed[Vonage](https://www.vonage.com/communications-apis) Developer Advocate, Diana Pham to talk about and demo low code for customer engagement with[Vonage AI Studio](https://www.vonage.com/communications-apis/ai-studio/).

Diana shared that low-code and no-code platforms allow users to build and deploy applications with minimal coding or programming knowledge. These platforms often provide a drag-and-drop interface that allows users to create applications by selecting pre-built components or widgets and assembling them into workflows.

Components typically include pre-configured integrations, data models, and user interface elements. Low-code platforms require some programming skills but are designed to minimize the amount of coding required.

## Pros of low-code and no-code platforms

- Faster development
- Reduced Cost
- Easier Maintenance
- Improved Collaboration

## Cons of low-code and no-code platforms

- Limited Scalability
- Limited Customization & Functionality
- Limited Flexibility
- Technical Complexity

## Webhooks

As mentioned, one of the cons of low-code platforms is the limitations they have due to being built to work with a very specific framework. However, that doesn’t mean you can’t include customizations and use third-party services. Webhooks, which are HTPP requests that get triggered by an event, are an answer. For example, the [webhooks node in the Vonage AI Studio](https://studio.docs.ai.vonage.com/voice/nodes/integrations/webhook) enables you to send and request data from third-party services.

## ASR and NLP

Diana explained that there are two parts to the Studio AI – the **ASR** (Automatic Speech Recognition) and **NLP** (Natural Language Understanding and Processing). The ASR registers the user input and transforms speech into text. This text then is analyzed by the NLU component that will try to classify the input into the correct place of the agent’s knowledge base. She gave a high level demo of this and talked about the training models. 

## Questions and Additional Conversation

- Is ChatGPT built-in? Or is it possible to use another AI provider?
- Use cases, such as telehealth
- How can you integrate WebRTC and Video into the Vonage Studio?
- How do you test a Low Code configuration? How do you ensure version control? 
- What are some best practices for multi-modal conversations and switching from Conversational AI to human agents?

## Promo Code!

Diana offered a promo code for those wishing to try out the Studio. Reach out to her at [@dianasoyster](https://twitter.com/dianasoyster).

 

## [Watch Episode 77!](https://www.youtube.com/watch?v=yQpAJYNj6b8)

 

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## Related posts

[![](https://blog.webrtc.ventures/hs-fs/hubfs/Imported_Blog_Media/Revisiting-the-Benefits-of-the-Vonage-AI-Studio.png?height=200&name=Revisiting-the-Benefits-of-the-Vonage-AI-Studio.png)](https://blog.webrtc.ventures/2023/08/revisiting-the-benefits-of-the-vonage-ai-studio)

## [Revisiting the Benefits of the Vonage AI Studio](https://blog.webrtc.ventures/2023/08/revisiting-the-benefits-of-the-vonage-ai-studio)

![Picture of Jen Oppenheimer](https://blog.webrtc.ventures/hs-fs/hubfs/Our-Team-Jen.jpg?width=50&name=Our-Team-Jen.jpg) [Jen Oppenheimer](https://blog.webrtc.ventures/author/jen-oppenheimer) 

 Aug 7, 2023 12:00:00 AM

The launch of ChatGPT in November 2022 certainly brought conversational AI to the limelight and...

[Read more](https://blog.webrtc.ventures/2023/08/revisiting-the-benefits-of-the-vonage-ai-studio)

[![](https://blog.webrtc.ventures/hs-fs/hubfs/Imported_Blog_Media/Vonage-Releases-OpenTok-macOS-SDK-Jero.png?height=200&name=Vonage-Releases-OpenTok-macOS-SDK-Jero.png)](https://blog.webrtc.ventures/2023/02/vonage-releases-opentok-macos-sdk-beta)

## [Vonage Releases OpenTok macOS SDK (beta)](https://blog.webrtc.ventures/2023/02/vonage-releases-opentok-macos-sdk-beta)

[Jeronimo Valli](https://blog.webrtc.ventures/author/jeronimo-valli) 

 Feb 28, 2023 12:00:00 AM

WebRTC is a great technology for real-time communication of audio, video and data. However, it can...

[Read more](https://blog.webrtc.ventures/2023/02/vonage-releases-opentok-macos-sdk-beta)

[![](https://blog.webrtc.ventures/hs-fs/hubfs/Imported_Blog_Media/Default-B.jpg?height=200&name=Default-B.jpg)](https://blog.webrtc.ventures/2022/12/hamza-vonage-attention-detection)

## [Hamza blogs on Vonage about Attention Detection with the Vonage Video API](https://blog.webrtc.ventures/2022/12/hamza-vonage-attention-detection)

![Picture of Jen Oppenheimer](https://blog.webrtc.ventures/hs-fs/hubfs/Our-Team-Jen.jpg?width=50&name=Our-Team-Jen.jpg) [Jen Oppenheimer](https://blog.webrtc.ventures/author/jen-oppenheimer) 

 Dec 1, 2022 12:00:00 AM

Hamza Nasir is a WebRTC Developer on the WebRTC.ventures team currently working with Vonage on...

[Read more](https://blog.webrtc.ventures/2022/12/hamza-vonage-attention-detection)

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