Story of Success: Remote Video Interpreting Platform with Agent Routing to Facilitate Patient Communication – WebRTC.ventures

In this multi-stage project, we performed an assessment to choose the optimal tech stack for this start-up, then built a remote video translation call center / telehealth platform with agent routing powered by the Vonage Communication APIs that also integrated with telephony. Finally, we created a mobile companion app. 

Type of Application: Video Conferencing, Call Center Agent Routing, Telehealth, Telephony

Client: Universal Language Service

Partner: Vonage

Features:

• High-quality, low-latency video and audio conferencing for up to 8 participants
• Language-based translator routing/queue system
• Supporting 200 languages, including sign language.
• Multi-tenancy
• Integration of telephony/audio calling
• In-chat forms/questionnaires
• Multiple dashboards tailored to user type
• Metrics such as minutes used per provider, latency and clarity of voice/video calls, and accuracy of translations
• Mobile companion app

Read the complete Story of Success!