In A Serverless Approach to Post-Call Analysis Using AWS Lambda, Amazon Transcribe, and Amazon Bedro...
AI and LLMs are everywhere these days. In contact center applications, they are the key to implement...
Large Language Models (LLMs) are a hot Generative AI topic and everyone wants them in their WebRTC a...
Here’s February 2024’s Team Talk, where we ask our dynamic team of WebRTC developers, designers, tes...
Voicebots offer efficient resolution of common customer inquiries, making them an indispensable comp...
What’s behind the success of an AI-powered WebRTC application, or any product for that matter? To sh...
After a month of holidays, our team is back at what they do best: building high quality software, pr...
After a month of holidays, our team is back at what they do best: building high quality software, pr...
Amazon Interactive Video Service (Amazon IVS) provides a managed platform on which to build engaging...
Thanksgiving has passed and Christmas is just around the corner (although let’s admit it, decoration...